Frequently Asked Questions.........
1. What areas do we cover?
We cover Barking and Dagenham, Havering and Redbridge areas. Or call us on 07957
938446 or 01708 726764 to check if we cover your particular area.
2. What kind of services do you provide?
We pride ourselves on providing Residential cleaning, End of Tenancy
cleaning and Handyman's services in the East of London. We have served many customers and
provided professional solutions for any size of homes or jobs.
3. What are your working hours?
Our team can work seven days a week and are very flexible. On weekdays we start at
9 am with the latest appointments beginning between 5 and 6pm.
Our weekend start time is 9 am and we work Saturdays and Sundays. Again, advance booking is recommended for you to get a time and date that suits you best.
We do not charge you extra for this!
4. Do your services have a quality guarantee?
The service we provide is a guaranteed professional service. If we have missed something or there is anything that you are not happy with, you can always call our office within 48 hours of the job. Then the
team will come back to do a free-of-charge re-service.
5. Is your staff insured and vetted?
Our team are fully insured and properly trained. We do not employ just anyone - we only employ people who we know personally or are recommended by people who already work for us.
6. Can I specify the day for the service?
Yes, you can specify the day for cleaning or any other service you require, and we will make every effort to meet your requirements. We try to be as flexible as possible. We ask that you give us 24 hours notice, so that we can adjust our schedules.
7. Do I have to be home when the staff comes?
It is not necessary for you to be home. We will make arrangements with you to
get access to your property, be it a key or other security access. For your
peace of mind, you are welcome to stay home during your service.
8. Do you have a cancellation fee?
We do not have a cancellation fee. We are pretty flexible with our customers. We just ask a notice of change or cancellation as far in advance as possible, so that we can adjust to our schedules.
On the day cancellation refer to
our "Terms & Conditions"
9. Do you provide supplies?
For the services End of Tenancy Cleaning and professional Carpet and
Upholstery Cleaning we do provide all materials free of charge. However,
if you would like us to use your supplies just let us know in advance. For the
Handyman's service all materials will be supplied by you, not unless specifically