Butterfly Home Services agrees to perform form the work specified by the Client in
professional manner using every care to accomplish a satisfactory service.
1. Cancellation of Service!
Cancellation on the day or change of Time/Day of any of our services must be notified
the day before or will be subject to a charge payable on the next visit or online
2. Cleaning Services
REGULAR CLEANING SERVICE: Payment must be made by cash or cheque on the day of
the cleaning visit or at the end of the week upon receipt of a weekly invoice. The Client can
change the number of hours (Minimum 2 Hours/week) and the interval between cleaning
visits by giving an appropriate notice before the next cleaning visit. 
The Client is responsible for the provision of cleaning materials and equipment which must
be in full working order. In case where cleaning materials and equipment are not
provided/not in full working order, the result from the cleaning visit may not be successful.
ONE-OFF / SPRING CLEANING SERVICE: The Client must pay to Butterfly Home
Services £15.00 including vat per hour for a one-off cleaning visit, minimum of 3 hours per
visit applies. The Client is responsible for providing the tasks list, cleaning materials and
equipment are provided by us for a Spring Clean. We do not know how dirty a home is until
we start cleaning it. Some homes need only maintenance cleaning. Others need quite a bit of
work and take longer. The size and condition of your home determines how long it will take
to clean. Hours giving are per cleaner per Hour e.g. 6 Hours is two cleaners for 3 Hours
each.
END OF TENANCY CLEANING: The Client must pay a 50% deposit on the day of the
booking. The outstanding balance should be settled on the day the job is completed. The
client is advised to book the service for the same day the inventory check will take place. If
the Client is dissatisfied with the work that has been done and within 24 hours, on his
request Butterfly Home Services will come back and re-do the job free of charge. The
standard End of tenancy cleaning does not include cleaning of walls, ceilings, curtains,
balconies, patios, exterior windows, ovens and carpets. We do not carry out cleanings of
painted walls, ceilings, gardens and exterior of buildings. However, if cleaning of balconies,
patios, exterior windows, cleaning of carpets and ovens is required then an extra quote will be
provided. 
MONTHLY INVOICING: As a valued and establish customer we can allow you a whole
month of interest free credit. A invoice will be send by email at the end of the month and has
to be paid within seven days of receiving it.

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